Delivery time depends on your city.
Major cities: 1–3 working days
Other regions: 2–5 working days
(Delivery times may vary during promotions or holidays.)

Yes — we deliver across Morocco, including major cities and most regions.

You can place your order directly through our website. If you need help choosing a piece, our team is available on WhatsApp for boutique support.

Yes. We recommend confirming all product details before ordering (fabric, finishing, sizing guidance, and color). If you need assistance, contact us and we will guide you.

We aim to represent every product as accurately as possible. However, slight differences in color may occur due. In fact we never enhance any image taken during our photoshoots.

Sorana Fashion collections are curated in limited quantities and are not mass-market items. For this reason, returns are accepted only in specific cases (such as receiving the wrong or defective item).
We strongly advise customers to review product details carefully and contact us before ordering if they need guidance.

Each Sorana Fashion order is carefully packed and checked before shipping. Because we work with limited curated pieces, we follow a strict claims process.

A damage claim will be accepted only if an unboxing video is provided.

To be valid, the unboxing video must be:
✅ Continuous (no cuts / no edits)
✅ Showing the package sealed before opening
✅ Showing the product clearly and the damage clearly

Without an unboxing video, we cannot approve damage claims.

Yes — we offer boutique-style support on WhatsApp. We will assist you with choosing the right piece and answering your questions before purchase.