Privacy policy
1. Introduction
Welcome to Sorana Fashion Collections. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us via WhatsApp, email, or in person, and when you purchase our products.
Please read this policy carefully. If you do not agree with the terms, please do not access or use our services.
Business Details:
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Business Name: Sorana Fashion Collections
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WhatsApp: +212 774 410998
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Email: soranafashion@gmail.com
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Address: Sidi Bouzekri, Meknes, 50000, Morocco
2. Information We Collect
We collect personal information that you voluntarily provide to us when you:
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Place an order
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Contact us via WhatsApp or email
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Sign up for newsletters or promotions
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Visit our website
The types of information we may collect include:
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Personal Identification Information: Name, billing address, shipping address (Sidi Bouzekri, Meknes, etc.), email address (soranafashion@gmail.com), phone number (WhatsApp: +212 774 410998).
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Payment Information: Credit card details, bank transfer information, or mobile payment details. (Note: We do not store full payment information on our servers; this is processed through secure third-party payment gateways.)
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Order Details: Information about the products you purchase, sizes, preferences, and order history.
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Communications: Records of your conversations with us via WhatsApp, email, or other channels.
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Technical Data: When you visit our website, we may collect your IP address, browser type, and browsing behavior (e.g., pages viewed, time spent).
3. How We Use Your Information
We use the information we collect for the following purposes:
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To Process and Fulfill Orders: To process your purchases, arrange for shipping, and provide order confirmations and updates.
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To Communicate With You: To respond to your inquiries via WhatsApp (+212 774 410998) or email (soranafashion@gmail.com), send order updates, and provide customer support.
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To Improve Our Services: To understand how customers interact with our collections and website, allowing us to enhance your shopping experience.
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To Send Promotional Offers: With your consent, we may send you information about new collections, exclusive launches, or special offers. You can opt out at any time.
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To Comply with Legal Obligations: To adhere to applicable laws and regulations in Morocco.
4. Sharing Your Information
We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share information with trusted third parties who assist us in operating our business, such as:
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Payment Processors: To securely process your payments.
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Shipping Partners: To deliver your orders to your address (e.g., Sidi Bouzekri, Meknes, or other locations).
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IT Service Providers: To help maintain and secure our website and data systems.
These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
We may also disclose your information if required by law or to protect our rights and safety.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
However, please remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal purposes).
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
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Access: You may request a copy of the personal information we hold about you.
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Correction: You may request that we correct any inaccurate or incomplete information.
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Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
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Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe instructions in those messages or by contacting us directly.
To exercise any of these rights, please contact us at:
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WhatsApp: +212 774 410998
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Email: soranafashion@gmail.com
We will respond to your request within a reasonable timeframe.
8. Cookies and Tracking Technologies
Our website may use "cookies" and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
9. Third-Party Links
Our website or communications may contain links to third-party websites (e.g., payment gateways, social media platforms). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
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WhatsApp: +212 774 410998
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Email: soranafashion@gmail.com
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Address: Sidi Bouzekri, Meknes, 50000, Morocco
Thank you for trusting Sorana Fashion Collections with your personal information.