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Refund policy

1. Introduction

Welcome to Sorana Fashion Collections. Our collections are thoughtfully curated in limited quantities, reflecting our commitment to exclusivity and quality. Because each piece is unique and produced in small batches, we maintain a selective return policy that differs from mass-market retailers.

This policy outlines the specific circumstances under which returns and refunds are accepted, ensuring clarity and transparency for our valued customers.

2. Contact Information

Before initiating any return, please contact our customer service team. We strongly encourage you to reach out with any questions about sizing, fabric, or styling before placing your order. Our team is here to provide personalized guidance to help you make an informed purchase.

  • WhatsApp: +212 774 410998

  • Email: soranafashion@gmail.com

  • Address: Sidi Bouzekri, Meknes, 50000, Morocco

3. Eligibility for Returns

Due to the limited and curated nature of our collections, returns are accepted only in the following specific cases:

A. Wrong Item Received

If you receive an item that does not match what you ordered (e.g., incorrect style, color, or size), you are eligible for a return.

B. Defective or Damaged Item

If your item arrives with a manufacturing defect or is damaged during transit, you are eligible for a return.

4. Non-Returnable Items

To maintain the integrity of our limited collections, the following items cannot be returned:

  • Items purchased during final sale or clearance events

  • Items that are not defective, damaged, or incorrectly shipped (e.g., change of mind, wrong size selection, or dislike of the style)

  • Items returned after [Insert Number, e.g., 7] days from delivery

  • Items showing signs of wear, wash, or alteration

  • Items without original tags and packaging

  • Intimate apparel, swimwear, or accessories (unless defective)

5. Return Process for Eligible Items

If you believe your order qualifies for a return under Section 3, please follow these steps:

  1. Contact Us Immediately: Within 3-5] business days of receiving your order, contact us via:

    • WhatsApp: +212 774 410998

    • Email: soranafashion@gmail.com

    Please include:

    • Your order number

    • A clear description of the issue (wrong item or defect)

    • Photographs clearly showing the defect or the incorrect item received

  2. Await Authorization: Our team will review your request within [Insert Timeframe, e.g., 24-48 hours] . Do not ship the item back until you receive a return authorization confirmation and instructions from us. Unauthorized returns will not be accepted.

  3. Ship the Item: Once authorized, you will receive instructions on how to return the item. Items must be returned in their original condition: unworn, unwashed, unaltered, and with all original tags and packaging attached. Please ship the item to the following address:

    Sorana Fashion Collections
    Sidi Bouzekri
    Meknes, 50000
    Morocco

6. Refunds

Once we receive and inspect your returned item (for authorized returns only), we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number, e.g., 5-10] business days .

  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use not resulting from our error).

  • Shipping Costs: Original shipping costs are non-refundable, except in cases where the return is a result of our error (you received the wrong or a defective item). In such cases, we will also reimburse you for the reasonable cost of return shipping.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product (e.g., same item in a different size, if available), please contact us first. Please note that due to limited quantities, we may not be able to fulfill exchanges. In many cases, it may be faster to return the original item (if eligible) and place a new order for the desired item.

8. Important Reminders

  • Review Carefully: We strongly advise you to review all product details—including size charts, fabric composition, and care instructions—before purchasing.

  • Ask for Guidance: Our team is here to help! If you are unsure about sizing or which piece is right for you, please contact us via WhatsApp (+212 774 410998) or email (soranafashion@gmail.com) prior to ordering. We are happy to provide measurements, styling advice, and additional photos to ensure your satisfaction.

  • Limited Collections: Because our items are curated in limited quantities, we may not be able to offer replacements for defective items if the stock is exhausted. In such cases, a full refund will be provided.

9. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

By placing an order with Sorana Fashion Collections, you acknowledge that you have read, understood, and agree to this Return and Refund Policy.

Thank you for choosing Sorana Fashion Collections.