✨ Tissus exclusifs d'inspiration indienne — disponibles en quantités limitées partout au Maroc.✨

🚚 LIVRAISON GRATUITE SUR TOUTES LES COMMANDES !

Découvrez nos nouveautés :

Crêpe de soie
Crêpe Georgette

Utilisez le code promo BIENVENUE10 pour 10 % de réduction sur votre première commande.

Panier 0

Votre commande est éligible à la livraison gratuite. Il vous reste 200 dh avant la livraison gratuite.
Désolé, il semble que nous n'ayons pas assez de ce produit.

Paire avec
Est-ce un cadeau?
Sous-total Gratuit
Voir le panier
hors taxes et frais de livraison

Votre panier est vide.

Accueil
Catalogue
Saris Indiens
Tissus
SOLDES !
Pré-réservation
Blog
À propos de nous
FAQ

Politique d’expédition

 Introduction

Thank you for shopping with Sorana Fashion Collections. We are committed to ensuring your order reaches you in a timely and secure manner. This Shipping Policy outlines important information regarding how we process, pack, and ship your orders.

Because our collections are curated in limited quantities and are not mass-market items, each order is handled with special care to ensure it arrives in perfect condition.

Business Details:

  • Business Name: Sorana Fashion Collections

  • WhatsApp: +212 774 410998

  • Email: soranafashion@gmail.com

  • Address: Sidi Bouzekri, Meknes, 50000, Morocco

Processing Time

All orders are processed within, 1-2] business days (excluding weekends and public holidays).

  • Orders placed after  e.g., 2:00 PM on a business day will begin processing the next business day.

  • Orders placed on weekends or public holidays will begin processing on the next business day.

  • During sales periods, new collections launches, or promotional events, processing times may be slightly extended. We appreciate your patience during these times.

You will receive a confirmation via WhatsApp or email (soranafashion@gmail.com) once your order has been processed and is ready for shipment.

 Shipping Destinations

We currently offer shipping to the following locations:

A. Domestic Shipping (Within Morocco)

We ship to all cities and regions within Morocco, including but not limited to:

  • Meknes (our home city)

  • Casablanca

  • Rabat

  • Marrakech

  • Fes

  • Tangier

  • Agadir

  • And all other towns and villages across the Kingdom.

Shipping Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of purchase. We are not responsible for packages delivered to incorrect addresses provided by the customer.

If you realize you have entered an incorrect address, please contact us immediately via WhatsApp (+212 774 410998) or email. If your order has not yet been processed, we may be able to update the address. Once an order has been shipped, we cannot change the delivery address.

For packages returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.

Lost, Stolen, or Damaged Packages

A. Lost Packages

If your package is lost in transit and does not arrive within the estimated 3 to 5 day window (plus reasonable delays), please contact us. We will initiate an investigation with the carrier. If the package is confirmed lost, we will work with you to provide a replacement or refund.

B. Stolen Packages

Sorana Fashion Collections is not responsible for packages that are marked as "delivered" by the carrier but are stolen. Please ensure you provide a secure delivery address. If you believe your package has been stolen, we recommend filing a claim with the carrier and local authorities.

C. Damaged Packages

If your package arrives visibly damaged, please:

  1. Take photographs of the outer packaging and the damaged item(s).

  2. Contact us immediately via WhatsApp or email.

  3. Retain all original packaging until the issue is resolved.

Please refer to our Return and Refund Policy for instructions on how to proceed with damaged items.

 Delivery Attempts

If a delivery attempt is made and no one is available to receive the package, the carrier may:

  • Leave a notice with instructions for re-delivery or pickup

  • Attempt delivery again on the next business day

  • Hold the package at a local depot or post office for pickup

Please follow the instructions provided by the carrier to ensure you receive your package within the intended 3 to 5 day timeframe. Packages that are not claimed and are returned to us may be subject to additional re-shipping fees.

 Shipping Delays

While we strive to ensure delivery within 3 to 5 business days, Sorana Fashion Collections is not responsible for delays caused by:

  • Weather conditions or natural disasters

  • Customs clearance processes

  • Carrier operational issues

  • Public holidays or local events

  • Incorrect or incomplete addresses provided by the customer

If you experience a significant delay beyond the 3 to 5 day window, please contact us and we will do our best to assist you in tracking your package.

. Shipping Policy Updates

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

 Contact Us

If you have any questions or concerns regarding this Shipping Policy or your order, please don't hesitate to contact us:

  • WhatsApp: +212 774 410998

  • Email: soranafashion@gmail.com

  • Address: Sidi Bouzekri, Meknes, 50000, Morocco

Our team is here to assist you and ensure your shopping experience with Sorana Fashion Collections is exceptional.

Thank you for choosing Sorana Fashion Collections. We look forward to delivering elegance to your doorstep within 3 to 5 days.