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Conditions d’utilisation

1. Introduction

Welcome to Sorana Fashion Collections. These Terms of Service ("Terms") govern your use of our website, WhatsApp business services, and your purchase of products from our collections. By accessing our services or placing an order, you agree to be bound by these Terms.

Please read these Terms carefully before making a purchase. If you do not agree with any part of these Terms, you may not use our services.

Business Details:

  • Business Name: Sorana Fashion Collections

  • WhatsApp: +212 774 410998

  • Email: soranafashion@gmail.com

  • Address: Sidi Bouzekri, Meknes, 50000, Morocco

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

By agreeing to these Terms, you represent that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of our services, violate any laws in your jurisdiction.

3. Products and Availability

A. Limited Collections

Sorana Fashion collections are curated in limited quantities and are not mass-market items. Because each piece is unique and produced in small batches, inventory is limited. We cannot guarantee that all items shown on our website or social media will be available at the time of your order.

B. Product Descriptions

We strive to display our products as accurately as possible, including colors, fabrics, and sizing. However, we cannot guarantee that your device's display will accurately reflect the actual colors and details of the products.

C. Pricing

All prices are listed in [Insert Currency, e.g., Moroccan Dirham (MAD), USD, EUR] and are subject to change without notice. We reserve the right to modify or discontinue products at any time without prior notice.

D. Errors

In the event that a product is listed at an incorrect price due to typographical error or error in pricing information, we reserve the right to refuse or cancel any orders placed for that product.

4. Orders and Payment

A. Order Acceptance

Your placement of an order constitutes an offer to purchase. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or suspicion of fraud.

B. Payment

We accept payment methods as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method. Your payment information is processed securely through third-party payment gateways; we do not store full payment details on our servers.

C. Confirmation

Once your order is placed, you will receive a confirmation via WhatsApp or email at soranafashion@gmail.com. This confirmation does not signify our acceptance of your order; it merely confirms that we have received it.

5. Shipping and Delivery

A. Shipping Policy

We ship to addresses within Morocco and internationally, as indicated at checkout. Shipping costs and estimated delivery times will be provided during the checkout process.

  • Our Address: Sidi Bouzekri, Meknes, 50000, Morocco

B. Risk of Loss

All items purchased from Sorana Fashion Collections are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

C. Delivery Issues

We are not responsible for delays caused by customs clearance, weather, or carrier delays. If a package is returned to us due to an incorrect address provided by you, you will be responsible for the cost of re-shipping.

6. Returns and Refunds

Our Return and Refund Policy is incorporated into these Terms by reference. Please review it carefully before making a purchase.

Summary:

  • Returns are accepted only for wrong items received or defective/damaged items.

  • Change of mind, wrong size selection, or dislike of style are not valid reasons for return.

  • To initiate a return, contact us via WhatsApp (+212 774 410998) or email (soranafashion@gmail.com) within [Insert Number] days of receiving your order.

For full details, please refer to our separate Return and Refund Policy.

7. Accuracy of Information

We strive to ensure that all information on our website is accurate, complete, and current. However, we do not guarantee that all information is error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

It is your responsibility to review product details carefully before placing an order. If you need guidance, please contact us via WhatsApp or email.

8. Intellectual Property

All content included on our website, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Sorana Fashion Collections or its content suppliers and is protected by Moroccan and international copyright laws.

You may not reproduce, distribute, display, sell, or otherwise use any content from our website without our prior written permission.

9. User Conduct

You agree not to:

  • Use our services for any unlawful purpose

  • Violate any applicable laws or regulations

  • Infringe upon our intellectual property rights or the rights of others

  • Transmit any worms, viruses, or destructive code

  • Harass, abuse, or harm others through your use of our services

We reserve the right to terminate your use of our services for violating any of these prohibited uses.

10. Third-Party Links

Our website or communications may contain links to third-party websites or services that are not owned or controlled by Sorana Fashion Collections. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. You acknowledge and agree that we shall not be liable for any damages or losses caused by your use of such websites.

11. Disclaimer of Warranties; Limitation of Liability

A. As-Is Basis

Our services and all products are provided on an "as is" and "as available" basis without any representations or warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

B. Limitation of Liability

To the fullest extent permitted by law, Sorana Fashion Collections shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your use or inability to use our services

  • Any conduct or content of any third party

  • Products purchased or obtained through our services

In no event shall our total liability to you exceed the amount you paid to us for the product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Sorana Fashion Collections, its owners, employees, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your violation of these Terms or your use of our services.